Shipping and Returns

Shipping

All orders are shipped via the shipping method chosen by the customer from PO BOX 2500 Minden, NV 89423, USA within two business days of ordering. All orders are subject to shipping and handling costs. All orders outside of the United States are subject to the recipient’s postal customs fees and must be received from your local customs office / post office after paying to your customs any fee associated with your customs, import fees or taxes.

Returns

RETURN POLICY:
Netool LLC reserves the right to alter the return policy at any time.

14 DAY MONEY BACK GUARANTEE
If the netool.io does not meet your expectations, you must contact us via info@netool.io within 14 days of delivery to receive a full product refund. Refund only covers lowest tier shipping costs (up to $10). We will supply the return label via PDF if within the USA. We do not cover shipping of international orders, nor does the refund include any taxes, duties or fees associated with imports.

Returns after 14 but before 30 days have a restocking fee of 7% and shipping will not be refunded.

90 DAY / 1 Year WARRANTY
Our warranty covers manufacturers defects no longer than 90 days or 1 year when the customer pays for shipping and all import taxes, after receiving the unit and does not cover damages caused by neglect or abuse. Netool.io may give discounts on purchases of new units after the return of a unit with wear and tear to Netool LLC but it is at the sole discretion of Netool LLC the discount given based on condition and length of time after purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@netool.io.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@netool.io and send your item to: PO BOX 2500 Minden, NV 89423.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:PO BOX 2500 Minden, NV 89423

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.